Direct answer
New patient call conversion is not only booking rate. It includes missed calls, recovery attempts, staff action, came-in status, and production.
Resource
How to Measure New Patient Call Conversion
New patient call conversion is not only booking rate. It includes missed calls, recovery attempts, staff action, came-in status, and production.
What LIZ is
Dental Missed-Call Recovery Behind Your Existing Front Desk
LIZ is a dental missed-call recovery system. It works after an office misses an inbound call by following up with the caller, capturing patient intent, preparing a staff-ready handoff and supporting downstream outcome tracking.
LIZ is not designed to replace the front desk or function as a generic AI receptionist.
Resource
Measure New Patient Call Conversion
A practical funnel from inbound demand to answered/missed, intent, staff action, appointment, came-in status, and production.
Why it matters
The operational detail matters because missed-call recovery sits between marketing demand and measurable patient outcomes.
Where to go next
Use the category hub for the full model, the methodology page for proof definitions, and the audit tool for office-specific leakage.
Dental pilot results
3 Offices, About 120 Days, 83 Conservative Recovered Opportunities
At two offices where downstream outcomes were verified, 68 recovered patients were confirmed as having come in, with $106,791.83 in associated production.
Results reflect the observed pilot and do not guarantee future performance. Associated production should not be interpreted as incremental revenue attributable solely to LIZ.